Includes vital pointers on
DECISION MAKING
MARKETING
CUSTOMER SERVICE
PRODUCTIVITY and NEGOTIATING
The Confident Decision Maker. Roger Dawson
Whether you are buying a house. planning a job change. or choosing a new strategic direction for your company. this book provides proven techniques and sure-fire strategies for making the best choice every time.
Getting It Right the Second Time. Michael Gershman This book is full of entertaining anecdotes. hands-on inspiration. and the wisdom of some of the great marketing wizards of the century. It is a fountain of proven ideas and lessons that can be applied to virtually any business.
Managing Knock Your Socks Off Service. Chip R. Bell and Ron Zemke
This highly acclaimed book by Bell and Zemke is ? must-have for anyone who wants to reduce the art of delivering excellent service into the science of managing the process.
Maximizing Employee Productivity. Robert E. Sibson
If your company faces problems of competitiveness and restructur-ing?or if you simply wish to boost your operations. sales. and profits to new levels of success-read on! This book offers a commonsense. results-oriented approach to improving employee productivity.
Smart Negotiating: How to Make Good Deals in the Real World. James C. Freund
For anyone who has ever tried to make a deal. reach an agreement. close a sale. or negotiate in other everyday business situations. Smart Negotiating shows you how to avoid the pitfalls and achieve your goals-without being either a bully or a wimp.

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